Terms and Conditions

Return policy

If we did not cut the metal according to your specifications or the variations are not within our standard tolerances, we will produce a new product and ship it to you at no cost to you. Please send us a high-resolution photograph of the alleged defect. Our expert team will analyze your claim and contact you as soon as possible. If the product has been produced according to your specifications, regrettably you cannot return it. However, feel free to contact us and we may find a way to modify the product to fit your needs.

If you are not sure about what to order, please contact us for advice before submitting an order through our website.

Payments

All orders are binding and to be paid in advance. They are not cancelable. We do not offer store credit for orders that you wish to cancel.

Contract Limitations

We reserve the right to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of payment, shipping address or other customer information prior to the acceptance and/or shipment of any order.

Sheet Metal Orders

The sheet metal products are within standard tolerances
up to 20 inches - 1-2 millimeters for cuts and 3-5 millimeters for bend metal
above 20 inches - 3-5 millimeters for cuts and 4-6 millimeters for bend metal.
Our customer service specialists are only able to assist you remotely.

If you are not sure about the best material for your project or the quantity needed, please seek the assistance of qualified individuals at your location before placing your order. Please note that we cannot offer returns for custom-cut items within the above tolerances. Please see our Return Policy for further information.

MetalsCut4U can not be made liable for any reason in regards to the metal and purposed use intended.

The heat that ensues during the cutting process may cause slight discoloration especially in the case of stainless steel and aluminum. There is no such risk in the case of carbon steel.

The product may be dirty. This is normal as the production of metals and their cutting is a dirty process.

Aluminum and stainless steel (excluding diamond plates) products are delivered featuring a protecting foil on one side (called the cosmetic or "good" side). This foil has to be removed before use.

Order modifications

After submitting an order it cannot be modified (for example regarding its material, shape or size).

Order cancellations 

Placed orders can not be canceled. It is up to MetalsCut4U if a cancellation can be granted, An order can only be canceled if no work as been allocated to the order prior to the cancellation. In any case, there will be a cancellation fee charged, which will cover the cost of the monetary transaction, that took place to receive an order and to transfer the amount back.

Risk of Injury

Please be aware that the metal product that you have ordered may feature sharp edges and angles. BEWARE OF INJURIES. Handle the product carefully, wearing protective gloves.

Please keep out of reach of small children, as metal in small pieces can be swallowed and harm and injure the throat and digestion system seriously.

Shipping and Delivery

The product that you order may be so large that it the carrier does not accept it as a package so that it has to be shipped as freight, even if it is not very heavy. MetalsCut4U does not have influence over this. Depending on the shipping method you choose and the distance from Florida, shipping costs may exceed the value of the merchandise. We disclaim consequential damages for late deliveries. The delivery times are estimates; we do not guarantee that a product will be delivered within a certain time frame. We are not responsible for damage caused during shipment. We will, however, assist you in claiming the damages from the carrier.

Claims of any kind have to be reported on the day of delivery, latest one day after. Later reported claims can not be considered. 

We cannot accommodate picking up the ordered products at our facility.

Business Day

The term “business day” is defined as work days from Monday through Friday, except for federal holidays and Florida state holidays. Orders submitted on Saturdays, Sundays and the above mentioned holidays we will begin to process on the following business day.

Processing times are between eight (8) and ten (10) business days.

Delivery time is composed of processing time and shipping time. Shipping times depend on the chosen carrier, the type of shipping and the distance from our production facility in Florida.

Insurance

The products carry sufficient insurance to cover the cost of any damage caused by the carrier.

Customer complaints

If you are not happy with our product, please provide a high-resolution photography of the alleged defect. (See our Return Policy)

Claims of any kind have to be reported on the day of delivery, latest one day after. Later reported claims can not be considered.

Intellectual property

All content on this website is either property of or licensed by Metalscut4u and protected by copyright, trademark and other laws. All rights are reserved. By sending us photographs of our products you assign Metalscut4u all intellectual property rights related to the photographs. Metalscut4u may use any such photograph at its discretion without limitation. Such photographs accompanied by texts authored by Metalscut4u may be posted on blogs and social media sites, among others.

User Communication

Other than personally identifiable information (such as your name or contact and payment information), which is subject to this website's Privacy Policy, any other information and material that users transmit or post on this website ("User Communications") is considered non-confidential and non-proprietary. We may use such User Communications at our discretion. We may monitor or review any User Communications. We will have no obligation to review, use, return, or respond to any User Communications. We are not responsible for the content of any such User Communications. We retain the right to remove any User Communications that includes material we deem inappropriate.

Customer representations

By submitting an order, you represent that you are the individual or representative of the organization identified in the contact and payment information you provide, and that you are authorized to place the order. You also represent that you are 18 years of age or older and that the products ordered will be used only in a lawful manner.

Revisions to these Terms and Conditions

These Terms and Conditions may be revised at any time by updating this posting. Changes will apply to orders submitted after the effective date of the change. These Terms and Conditions may be superseded by legal notices or terms located on specific pages of this website.

Applicable Law

These Terms and Conditions supersede any other agreement between you and Metalscut4u to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of Florida, without giving effect to its principles of conflicts of laws. You understand and agree that any action seeking legal or equitable relief arising out of or relating to this website may be brought only in the courts of Florida.

Termination of Your Account or this Website

You or we may suspend or terminate your account or your use of this website at any time, for any reason. In any such case you remain liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to alter, suspend, or discontinue all or any feature of this website at any time.

Disclaimers and Limitations of Liability

THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEBSITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT OF INTELLECTUAL PROPERTY TO THE MAXIMUM EXTENT ALLOWED BY LAW. CUSTOMER UNDERSTANDS AND ACCEPTS THE FACT THAT SHEET METAL COMES WITH STANDARD TOLERANCES AND FINISHES. METALSCUT4U DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON OR THROUGH THIS WEBSITE. THESE EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REVIEW YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEBSITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES SPECIFICALLY MADE BY METALSCUT4U OR THE RESPECTIVE MANUFACTURER OF THE METAL, IF ANY. WE MAKE NO REPRESENTATIONS AS TO THE SUITABILITY OF THESE MATERIALS FOR YOUR SPECIFIC APPLICATION. WE ALSO EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. WE MAKE NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. IN NO EVENT WILL METALSCUT4U OR ANY OF ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS OR ASSIGNS, NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEBSITE, BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING THOSE RESULTING FROM LOST PROFITS, LOSS OF USE, LOSS OF DATA OR BUSINESS INTERRUPTION). CUSTOMERS’ SOLE REMEDY IS TO SEEK A RETURN AND REFUND OF THE PRODUCT IN ACORDANCE WITH OUR RETURN POLICY. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REVIEW YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

Effective Date

These Terms and Conditions become effective on January 30, 2017.